ABSTRACT
Naval Special Warfare (NSW) seeks to improve their Lessons Learned Program (LLP) to better transfer and conserve knowledge within the community and maintain a competitive advantage over adversaries. What actions are needed to improve the program so that the knowledge created is easily transferred and conserved for future use? This thesis explores the existing LLP, identifies shortfalls, and determines what, if any, technology should be applied to improve the program. Specifically, it applies organizational design, information science theory, and user interviews to analyze the LLP, and then presents the interview findings and develops a conceptual model for program improvement. This research finds that NSW should apply the Awareness, Accessibility, and Use (AAU) model to address the three most prominent human-centric shortfalls within the LLP before applying any new technology. Addressing the lack of awareness, poor accessibility, and low use that exists within the program is a first step toward building a solid foundation that will better support the emerging technology that NSW wants to leverage in the future.